Refund policy

DTF Transfers WOW is a trading name of Craft My Treasures Ltd. Every transfer we sell is printed to order from the artwork you supply or design, so our returns policy reflects that.

Custom-printed items

Because our transfers are made to your specification, the 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply. We are unable to accept returns or give refunds if you change your mind once your order has been printed.

Cancelling an order

If you need to cancel, email us as soon as possible with your order number. If we have not started printing your order, we will cancel it and refund you in full. Once printing has started, the order can no longer be cancelled.

Misprints and faulty transfers

If your transfers arrive misprinted, damaged or faulty, please email us within 7 days of delivery with your order number and clear photos of the problem. Once we have checked the issue, we will reprint your order free of charge or give you a full refund.

This does not affect your statutory rights under the Consumer Rights Act 2015.

What is not covered

Problems caused by the artwork supplied, such as low resolution, spelling mistakes, unwanted backgrounds or semi-transparent pixels.
Small colour differences between your screen and the printed transfer.
Transfers that have been pressed incorrectly or applied to unsuitable fabrics. Please follow the pressing instructions on our website.

Lost or damaged parcels

Please see our Shipping policy for parcels that are lost or damaged in transit.

How refunds are paid

Approved refunds are made to your original payment method within 14 days. Depending on your bank, it may take a few more days to appear in your account.